Warranty

10Eco-Composite Wood offer a simple to understand 10 year guarantee on all ECW products fit for residential purpose and 7 years warranty for commercial applications. Providing it is installed by a contractor or builder, built per our specifications and has regular adequate maintenance as setout in this guide. When you purchase your deck please submit our Warranty Registration Form to ensure you are covered in the unlikely event something goes wrong.

Our warranty mostly covers structural defects. We will replace your ECW deck, cladding or fence if installed and used in typical conditions. We will replace the defective product if it cracks, splinters, bows, suffers an infestation of wood borers or termites. To avoid any absence of doubt, it is the responsibility of the owner outside these warranty periods to pay for costs associated with replacing or fixing the deck.

7Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

 

 

Our warranty does not cover:

  • Normal wear and tear such as scratching, fading and non structural cracks or splits
  • Slight variations in colour
  • Physical or natural disaster damages
  • Damages caused by being exposed to rust, solvents, heavy duty cleaners or fires
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